Delivery and Return Terms
GENERAL:
When you place an order electronically through the website you are using, by doing so, you are deemed to have accepted the preliminary information form and the distance selling contract provided to you. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
Shipping costs, which include shipment fees, will be borne by the buyers. Each purchased product will be delivered to the person and/or organization at the address provided by the buyer within the legal period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
The purchased product must be delivered complete, in accordance with the specified qualities in the order, and accompanied by documents such as a warranty certificate and user manual if applicable.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days from the date of learning about this situation. The total amount must be refunded to the Buyer within 14 days.
For pre-order products, the legal period of 30 days will begin from the sales date announced on the relevant product page, and delays may occur due to supplier-related issues. In the pre-order system, the planned delivery time may extend up to 10 weeks depending on demand collection, production planning, and shipping time. In cases of force majeure (unforeseeable and unavoidable circumstances), the delivery time will not apply. In such cases, the SELLER will inform the BUYER in writing beforehand. In this case, the BUYER can either cancel the order or use their right to wait for the delivery period to receive the ordered product(s). If the BUYER cancels the order, refund/cancellation requests related to products purchased using the pre-order system will be refunded to the buyer within 60 days following the written submission of the request. Cancellations of products purchased in installments are refunded in installments to the payment card account.
FAILURE TO PAY THE PURCHASED PRODUCT PRICE:
If the buyer fails to pay the purchase price of the product or cancels it in the bank records, the seller's obligation to deliver the product ends.
UNAUTHORIZED USE OF CREDIT CARD FOR PURCHASES:
If, after the product has been delivered, it is determined that the credit card used for payment by the buyer has been improperly used by unauthorized individuals, and if the sale price of the product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the SELLER within 3 days, with shipping costs borne by the SELLER.
NON-DELIVERY OF THE PRODUCT DUE TO UNFORESEEN REASONS:
In the event that unforeseeable force majeure events occur and the product cannot be delivered within the specified time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the Buyer cancels the order: if payment is made in cash, the amount will be refunded to the Buyer in cash within 14 days from the cancellation; if payment is made by credit card and the order is canceled, the product price will be refunded to the bank within 14 days from the cancellation, although it may take the bank 2-3 weeks to transfer the amount to the Buyer's account.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
Before taking delivery of the goods/services subject to the contract, the Buyer shall inspect the goods; damaged, broken, torn packaging, etc., damaged and defective goods/services shall not be accepted from the courier company. The received goods/services will be deemed undamaged and intact. After delivery, the goods/services must be carefully preserved. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned with the product.
RIGHT OF WITHDRAWAL:
Except for the exceptions stated under the heading "Products for which the right of withdrawal cannot be exercised," the Buyer may exercise the right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without providing any reason, within 7 (seven) days from the date of delivery to the Buyer or the person/organization at the address indicated.
CONTACT INFORMATION FOR NOTIFICATION OF WITHDRAWAL:
COMPANY Name: Rossonapoli Import Export Trade Limited Company
Address: Şahkulu Mah. Serdar Ekrem Cad. No: 53A Beyoğlu/Istanbul Phone: –
DURATION OF RIGHT OF WITHDRAWAL:
In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax, or email within the 7-day period, and the product must not have been used within the framework of the provisions of the "Products for which the right of withdrawal cannot be exercised" as specified in this contract.
USE OF RIGHT OF WITHDRAWAL:
For products delivered to a third party or the BUYER, the invoice of the product (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Return transactions for orders made on behalf of corporations cannot be completed if an RETURN INVOICE is not issued.) the box of the products to be returned, its packaging, if any, and its standard accessories, must be delivered complete and undamaged.
RETURN CONDITIONS:
The SELLER is obliged to refund the total price and deliver the documents that put the BUYER under debt within 14 days at the latest from the date of receipt of the withdrawal notification by the SELLER and to receive the goods within 20 days. Refund/cancellation requests related to products purchased using the pre-order system will be refunded to the buyer within 60 days following the written submission of the request. Cancellations of products purchased in installments are refunded in installments to the payment card account. If the campaign limit amount arranged by the SELLER due to the use of the right of withdrawal falls below, the discount amount used within the scope of the campaign will be cancelled.
DEFAULT AND LEGAL CONSEQUENCES
If the BUYER defaults in case of making payments by credit card, the BUYER agrees, declares, and undertakes that they will pay interest and be liable to the bank in accordance with the credit card agreement between the cardholder bank and them. In this case, the relevant bank may apply to legal remedies; they can demand expenses and attorney fees from the BUYER, and in any case, if the BUYER defaults on the debt, the BUYER agrees to pay the damages incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make a Bank Transfer or Electronic Fund Transfer (EFT) to any of our bank accounts (in TRY) listed on our website. You can use your credit cards on our website to benefit from online single payments or online installment options for all types of credit cards. In your online payments, the amount will be debited from your credit card after your order is confirmed. Your requests are processed to be prepared for delivery after your order is placed. After your order is confirmed, it will be delivered to the shipping company within a maximum of 5 (five) working days. The delivery time for products not in stock will be 6 – 8 weeks. The status of your shipment can be tracked with the shipping tracking number provided to you after your order. The products constituting the subject of the contract will be delivered to the BUYER by the shipping company determined by the SELLER. Shipping fees and, if applicable, shipping insurance fees are added to the invoice amount. The BUYER accepts and undertakes in advance to pay these amounts. After the payment is made, the delivery time of the products subject to the contract for domestic shipments is on average 1 day to 2 weeks. For transactions made using the pre-order system, the planned delivery time will start from the sales date announced on the relevant product page, and delays may occur due to supplier-related issues. In this case, the SELLER will inform the BUYER in writing beforehand.
